Help Center

Following is the progress of your order:

1. First: After you finish your order, it will be captured and transfer to "Processing" process. This process would take 1-2 days to complete.
   
2. Second: After the "Processing" process, your order will be ready to shipped out. We will send you the tracking number via the email that you used when placing your order. The shipping time would take from 10 to 20 business days.
   

After we shipped your order out, an email which is entitled "A shipment from order #HxxxxN is on the way" will be sent to the email that you used when placing your order.

After that, click to the blue button "View your order" then you will land to your order's status page where you can track your order.

All you need now is just simply click to the tracking code provided at that page to check your order's status.

You can also track your order from the "TRACK YOUR ORDER" option on our website

You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.