Help Center

FAQ

Products

Does it need to add ink?

Paperang doesn’t need ink, how is that possible?

Can print colour pictures?

How long the prints will last? Will the prints fade?

How to replace the paper?

What paper are supported?

Where can I buy paper rolls?

How big is the printer?

What is the difference between P1 and P2?

SHIPPING

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

HOW CAN I TRACK MY ORDER?

WHEN WILL MY TRACKING INFORMATION APPEAR?

WHY IS MY SHIPMENT STATUS UNCHANGED?

WHY I HAVE TO PAY EXTRA FEE FOR SHIPPING COMPANY FOR RECEIVING MY ORDER?

ORDERING

Do I need to have an account to order?

What if I forgot my password?

What if I typed the wrong email address?

What payment methods do you accept?

How secure is my online order?

How do I set my shipping address?

Can I change my shipping address after placing an order?

Can I use several discount codes in one order?

What Do I Do If I Have Missing Items In My Order?

RETURNS

How do I return an item?

Will shipping be covered for my returns?

What if the item(s) I received are defective/incorrect/damaged?

How long is the returns process?

When will I receive my refund?