Help Center

Paperang is a thermal printer, which requires no ink, ribbon, or thermal transfer ribbon. Just load the paper in, and you can print.

Paperang uses thermal printing technology. Instead of using ink, Memobird uses heat to print messages. Therefore, all you need to do is refill the paper

P1 and P2 only support single color printing.

Just like all other thermal papers, eventually the prints will fade. It depends on what kinds of paper you use, the retention time varies from 1 to 10 years.

Check the arrow indication on the left side of Paperang, and slightly push cover downward to open it, and then you can replace or adjust the paper.

Paperang supports basic thermal paper, label thermal paper and sticker thermal paper. Our official paper has passed BP-A test, and it is BPA free.

We recommend that you buy paper rolls at our official website because our paper rolls do not contain any toxic chemicals(BPA-free) and have been tested for safety.

It is a hand-sized printer.

Paperang P2 has 300 dpi, and the resolution of it has been greatly improved. Paperang P2 supports label paper and post it paper. The appearance of Paperang P2 has been optimized, and graceful lines in design make it more fashionable.

Following is the progress of your order:

1. First: After you finish your order, it will be captured and transfer to "Processing" process. This process would take 1-2 days to complete.
   
2. Second: After the "Processing" process, your order will be ready to shipped out. We will send you the tracking number via the email that you used when placing your order. The shipping time would take from 10 to 20 business days.
   

After we shipped your order out, an email which is entitled "A shipment from order #HxxxxN is on the way" will be sent to the email that you used when placing your order.

After that, click to the blue button "View your order" then you will land to your order's status page where you can track your order.

All you need now is just simply click to the tracking code provided at that page to check your order's status.

You can also track your order from the "TRACK YOUR ORDER" option on our website

You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

• Quick checkout process
• Easily view your order status and order history
• Receive updates detailing our new releases and special promotions

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise

If something is still missing, please contact us immediately.

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.